Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed through the Humo Hot Sauce online store. Humo Hot Sauce is a DBA operated by FCH LLC.

Order Processing

Orders are generally processed within 2–4 business days after payment is successfully received.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, product launches, or periods of high order volume, processing times may be longer.

Shipping Areas

We currently ship to valid residential and commercial addresses within the United States.

We do not currently ship internationally, or U.S. territories unless otherwise stated during checkout.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

Delivery address
Package weight
Order size
Selected shipping method

Any available free-shipping promotions will be subject to the terms displayed on our website at the time of purchase.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Standard shipping generally takes approximately 3–7 business days, depending on the destination and carrier.

Delivery dates shown during checkout are estimates and are not guaranteed. Humo Hot Sauce and FCH LLC are not responsible for shipping delays caused by carriers, weather, natural disasters, service interruptions, incorrect addresses, or other circumstances outside our reasonable control.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information, when available.

Tracking information may take up to 24–48 hours to update after the shipping confirmation is sent.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. If you notice an error, contact us as soon as possible at chilicrisp@humohotsauce.com.
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We cannot guarantee that an address can be changed after an order has been submitted or shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges before the order is reshipped.

Original shipping charges are nonrefundable.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is managed by the carrier.

If your tracking information shows that your package is delayed, please allow additional time for delivery and contact the carrier directly for further information.

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members, neighbors, or building management.
Wait at least 24 hours, as carriers may occasionally mark packages as delivered before completing delivery.
Contact the shipping carrier to open a delivery investigation.

Humo Hot Sauce and FCH LLC are not responsible for packages that are lost or stolen after the carrier confirms delivery. However, please contact us at chilicrisp@humohotsauce.com, and we will make a reasonable effort to assist you.

Damaged Packages or Products

Please inspect your order promptly after delivery.

If your order arrives damaged, leaking, broken, or incorrect, contact us within 48 hours of delivery at chilicrisp@humohotsauce.com.

Please include:

Your full name
Your order number
A description of the issue
Clear photographs of the product
Photographs of the shipping box and packaging
A photograph of the shipping label

Please do not discard the damaged product or packaging until we have reviewed your request.

Depending on the circumstances, we may offer a replacement, store credit, or refund. Claims submitted without supporting photographs may not be eligible for replacement or reimbursement.

Shipping During Extreme Temperatures

Humo Hot Sauce products may be exposed to temperature changes during transportation. Some separation, thickening, or changes in texture may occur and do not necessarily indicate that the product is defective.

Please follow all storage and handling instructions printed on the product label.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

To request a change or cancellation, contact us immediately at chilicrisp@humohotsauce.com. We cannot guarantee that changes or cancellations can be made after an order has been submitted.

Orders that have already been processed or shipped cannot be canceled.

Returned or Refused Shipments

Orders that are refused by the recipient or returned to us as undeliverable may be refunded after the products are received and inspected.

Original shipping charges are nonrefundable. Return shipping costs and any carrier fees may also be deducted from the refund.

Because we sell food products, we may be unable to reship or issue a refund for products that have been opened, used, tampered with, or improperly stored.